Privacy Policy | Twin Cities EV Services

Twin Cities EV Services ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use and share it, and your choices regarding your personal information. By using our website or submitting a quote request, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us, including:

Contact information — name, phone number, email address, and mailing or service address;
Project details — property type, panel information, vehicle make/model, charger preferences, timeline, and budget;
Communications — messages, notes, and follow-up correspondence you send us.

We also collect information automatically when you visit our website, including:

IP address and general location data;
Browser type, device type, and operating system;
Pages visited, referral source, and time spent on pages;
Cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

We use the information we collect to:

Respond to your quote requests and inquiries;
Coordinate and deliver EV charger installation and related services;
Connect you with licensed contractors in our partner network (see Section 3);
Process rebate or incentive applications on your behalf;
Improve our website, services, and marketing;
Comply with legal obligations.

3. Sharing Your Information — Contractor Partners

When you submit a quote request or contact form, you expressly authorize Twin Cities EV Services to share your personal and project information with:

Licensed electrical contractors and EV installation partners — independent contractors in our referral and subcontractor network who may contact you directly to follow up on your project;
Permit, utility, and rebate partners — third-party vendors we engage to manage permitting, utility interconnection, and incentive processing on your behalf;
Service fulfillment vendors — companies that support scheduling, project management, or on-site services related to your installation.

Contractors and partners who receive your information are required to use it only to respond to your inquiry or fulfill your project. They are not authorized to sell your information or use it for unrelated marketing. However, once information is shared with an independent contractor, that contractor's own privacy practices govern how they handle it. We encourage you to ask any contractor about their privacy practices.

We do not sell your personal information to unrelated third-party data brokers or advertisers.

4. Other Disclosures

We may also disclose your information:

To comply with applicable law, regulation, legal process, or government request;
To enforce our Terms and Conditions or protect the rights, property, or safety of our company, customers, or others;
In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case the acquiring entity will be bound by this Policy or notify you of any changes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including completing your project, maintaining business records, and complying with legal obligations. When your information is no longer needed, we will delete or anonymize it.

6. Cookies and Tracking

We use cookies and similar technologies to operate our website, analyze traffic, and improve user experience. You can control cookies through your browser settings, but disabling cookies may affect certain website functionality. We do not respond to "Do Not Track" browser signals at this time.

7. Your Choices and Rights

Depending on your location, you may have rights to:

Access the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your personal information (subject to legal retention requirements);
Opt out of future marketing communications.

To exercise any of these rights, contact us at quotes@evchargepros.com. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the revised Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Twin Cities EV Services
Email: quotes@evchargepros.com
Phone: +1 (952) 223-8600